I placed an order for what I believed was a barbell and weight bundle deal, only to later discover through reviews that others weren't receiving the bundled weights. Attempting to rectify the situation, I promptly sought to cancel my order but was met with resistance. Despite reaching out to customer support multiple times, my concerns were blatantly ignored. When the package finally arrived, it contained only the barbell, not the complete bundle as advertised. Even after persistently contacting support, I received no resolution. Their subsequent message claiming closure of my ticket due to my alleged lack of response further exemplifies their lack of accountability. While the barbell itself is passable, the entire ordeal has left a sour taste in my mouth. This company's incompetence and disregard for customer satisfaction are truly appalling.